Your Request Management Software
Simplify and centralize workplace requests with elia. Tied directly to the interactive floor plan, employees can easily submit and track requests for equipment, maintenance, or workspace changes—ensuring nothing falls through the cracks and your hybrid office runs smoothly.
Scattered Service Requests Are Disrupting Your Workplace
Disconnected Requests Lead to Delays and Errors
Managing catering, IT support, or room setup requests through emails, chat threads, or spreadsheets? Without a centralized request management system, critical details get lost, leading to missed services, incorrect deliveries, and unnecessary last-minute chaos.
Requests Lack Workplace Context
Most service request management tools operate in isolation from the physical workspace. IT teams can’t pinpoint which monitor needs repair, facilities teams can’t visualize which meeting room needs reconfiguring, and cleaning crews lack clarity on specific areas requiring attention.
Service Requests Aren’t Linked to Bookings
When a meeting room changes or a reservation is rescheduled, associated service requests don’t automatically update, leading to catering arriving at the wrong location or setup teams preparing the wrong space.
Meet elia: The Workplace Service Request Solution That Keeps Everything on Track
One Platform for All Workplace Service Requests
Manage catering, IT support, room reconfigurations, and more—all from a single, centralized platform. No more juggling multiple tools, email chains, or manual workarounds—everything is streamlined in one intuitive system.
See Requests in Context with an Interactive Floor Plan
Unlike other systems, elia ties service requests directly to your workplace layout. IT teams can see which workstation needs repairs, facilities teams can locate and update room configurations, and catering staff knows exactly where to deliver—all through an interactive, visual interface.
How elia's Request Management Software Works
elia automates, centralizes, and streamlines workplace service request management, saving time and improving workflows.
Centralized Request Management
Eliminate scattered incoming requests across emails, spreadsheets, and multiple tools. With elia’s service request module, all support requests, from IT issues to catering orders, are managed in a single, centralized platform. Teams can easily track requests, prioritize urgent tasks, and ensure every request is assigned and completed in a timely manner.
Location-Based Requests That Adapt to Your Bookings
Requests can be logged and managed through an interactive floor plan, allowing teams to visually pinpoint service needs—whether it’s an IT ticket for a malfunctioning monitor or a facilities request to reconfigure a meeting room. Plus, requests are automatically linked to room bookings, ensuring that if a meeting is rescheduled or relocated, related catering, IT, or setup services update seamlessly, eliminating errors and last-minute disruptions.
Customizable Workflows and Forms
Every business has unique service request needs. elia lets you tailor request management with custom fields, automated workflows, and request templates. Whether you need structured approval processes, canned responses for quick replies, or role-based assignments, elia adapts to your operations—helping you save time and streamline workplace service fulfillment.
Real-Time Updates and Notifications
No more follow-up emails or lost employee requests. With real-time notifications, employees and service teams stay informed at every stage of the request management process.
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Powerful Reporting and Analytics
Monitor performance and optimize workflows with detailed reports and real-time analytics. elia helps businesses uncover trends, identify bottlenecks, and make data-driven decisions to enhance workplace efficiency.
Seamless integrations with your productivity tools
The Request Management module connects with your preferred platforms to streamline submissions, updates, and team coordination.
Simple, yet powerful
Say goodbye to complex setups and hello to simplicity. With customizable modules and advanced automation, our platform offers the strength and flexibility to create a workplace that fits your unique business requirements.
elia Users Say It Best
Go Beyond Request Management
elia does more than just Request Management—it’s a complete solution for running your workplace smoothly.
Desk Booking
Streamline desk booking with an intuitive system that lets employees reserve workspaces, ensuring a flexible and efficient office experience.
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Meeting Room Booking
Simplify scheduling with an intuitive system for reserving meeting rooms, ensuring teams always have the right space for collaboration.
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Hybrid Office Management
Help hybrid teams make the most of their in-office days by coordinating schedules and simplifying workspace planning for productive collaboration.
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Occupancy Management
Monitor workspace usage in real time to optimize office layouts, reduce underutilized areas, and enhance operational efficiency.
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Visitor Management
Simplify visitor management with seamless check-ins, automatic host notifications, and secure visitor logs to enhance workplace security and efficiency.
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